What's Our Return Policy?

We have full faith in our work and products. As a testament to our confidence, Vasco Translators come with a 100% money-back guarantee.

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Free Returns

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Return Policy

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Terms of refund

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Objections to the condition of the product

You have 14 days to return the device. Be sure to let us know you plan on returning it within that timeframe. You can find more details under the "Return Policy" section. Once we receive your report, we will send a free return label. Use it to send back your device along with the proof of purchase and a return form.

Within 14 days of receiving the goods, you may return them without stating a reason. To exercise this right, just inform us about your wish to return the product. You can do it in a way that is convenient for you, for example, by e-mail or traditional mail. You can use the return form prepared by us.

We will refund your money no later than 14 days from the day we received your statement about returning the goods. Note, however, that we may withhold the refund until the goods are delivered to us. The refunds will be sent via the original payment method.

When returning a device, take care to pack it properly and protect it from possible damage in transit. Also remember that the condition of the returned device should not differ from the condition in which it was delivered to you. When testing the device, take special care.

You have the right to make a return without stating any reason within 14 days from the moment you have received the item.

Inform us of your decision to withdraw from the contract. A clear statement is advisable, for example, a letter sent by post or email.

Return address

  • Vasco Electronics Goralski Group S.K.A.
  • ul. Kopalniana 2a
  • 32-540 Trzebinia
  • Poland