Returns

ATTENTION! Due to restrictions caused by the COVID-19 pandemia, our London office is now closed. In order to return the goods, please contact us on contact@vasco-electronics.co.uk or phone number +44 20351471.

Our Returns Policy

We have complete faith that you will love our products and stand behind them with a 100% money-back guarantee.

Let us know within 14 days of receiving delivery if you are not completely satisfied with your purchase. We will provide you with a free return label to stick on the package and send the device back via UPS.

Please download the return form, fill it in and send it to contact@vasco-electronics.co.uk

download the return form publish

Shipping Map Shipping Box

If you also put the form in the package we’ll be able to quickly identify you and refund your money. In case of any questions - just contact our support.

We will refund your purchase within 14 days; (it usually arrives faster). The reimbursement will be by the same method as the original payment, unless you clearly state a different preference.

If the returned goods show damage, we reserve the right to deduct any loss in value from the reimbursement. Please take care to package the item properly for the return shipment!