VASCO MINI 2
Is internet usage with Vasco Mini 2 really unlimited?
Yes, Vasco Mini 2 connects automatically to cellular networks in over 150 countries for free. That means unlimited translations for the lifetime of the device. Please note that you can only use the device for translations, not for surfing the web. Also, the device may not be used for commercial purposes.
How many translations can I do with Vasco Mini 2?
You can do unlimited translations for the lifetime of the device.
Do I need to top up my Vasco Mini 2?
Vasco Mini 2 Translator does not require any top-ups. You pay once for the device and then use the built-in SIM card forever.
Can I use the SIM card in any other device?
No, the SIM card can only be used with Vasco Mini 2 for translations.
Can I enter text using the touch-screen keyboard?
The Vasco Mini 2 is a voice translator and as the device uses the world's best speech recognition engine, you do not have to type a thing.
Does Vasco translators work offline? Does it need the internet?
Vasco translators need an internet connection to recognize voice and translate. However, the built-in SIM card allows you to use any of our translators without needing WiFi in 150 different countries around the world. This is because the SIM will connect to local cell phone networks. And when using the Vasco Mini 2 you don’t have to worry about ANY ADDITIONAL COSTS, as the built-in SIM offers free internet in 150 different countries. Of course, you can also connect to local wifi if preferred (for example, in regions where there may be no cellphone coverage).
What is the difference between different Vasco models?
Vasco Translator Mini 2, 4”, 5” and 7” are just voice and text translators. Vasco Traveler has more functions, such as an ability to make phone calls, built-in travel guides and GPS navigation. Vasco Solid, on the other hand was built to be water, shock and dust resistant. You can compare any model by choosing “add to compare” on our website when looking at a product.
How do I connect to WiFi?
Depending on your model, open the menu or go to the device settings. Find the “WiFi settings.” Tap the WiFi On/Off switch. Choose the wireless network from the list. If prompted, type the network password and confirm “OK.” Vasco translator automatically remembers any WiFi network it’s connected to, as well as the password.
How can I top-up my Vasco SIM card?
Attention! Vasco Mini 2 is equipped with an unlimited SIM card and no top-up is required. For other Vasco translators, visit http://www.vasco-sim.com. Choose the top-up value, type your device’s number, and click “Buy now.”
What is my Vasco translator’s number?
Your Vasco number is also your SIM card and phone number (if the device works as a phone). You will find it in the box it came in, under the battery cover, or in the device menu on your translator.
Is it possible to download apps and software on my Vasco device?
It is possible on Vasco Traveler 5”. A Google account is required as well.
Can I put my personal SIM into my Vasco device?
Yes, you can but it may incur additional costs.
Can I use my SIM card when in the UK?
Yes, you can use your own SIM card while in the UK.
How many words does Vasco Translator have?
It connects to 5 different translation engines for best results, so while it’s not a dictionary with a set amount of words, it should be able to translate any word in the language you’re translating, so long as it’s a real word in that language.
How much does it cost to make a translation over a GSM network?
Usually, for $10 you can translate ca. 5,000 average-length sentences. This means that the price of one sentence is around 0.2 cents (not dollars, cents!). With Vasco Mini 2, all translations are completely free in the 150 different countries where the SIM works.
Is it possible to add more languages to my Vasco translator?
We are always working to add new languages, therefore new languages often appear after doing a software update on your device. Updates for your device are free for life.
Can I use my translator when I am abroad without connecting to wifi?
Yes, your translator should work wherever mobile network coverage is available. A full list of the 150+ countries where Vasco operates can be found on our website.
Where does my Vasco translator work?
Vasco translators work in 150+ different countries. You can check which ones on the map found on our website.
Do Vasco speech translators offer correct pronunciation for any language?
Yes, for any language supported. A complete list of supported languages, including information about pronunciation and speech recognition, can be found in the product descriptions on our website.
How long does the battery last? / Why have I run out of battery? / Why does the battery not charge?
It depends on the model and how you use the device. For a fully charged Vasco speech translator in stand-by mode, the battery usually lasts for 4-10 days. If you’re using it for translations occasionally, the battery lasts for 2-4 days. If you use the translator non-stop, then the battery lasts for 4-10 hours.
If the device is not used for a long period of time, the battery may go completely flat and the device may not respond after plugging in the charger. This is normal. Just leave the charger connected to the device until the battery charging symbol appears on the screen. It may take up to several minutes. To extend the battery life, try not to let the battery reach this stage. Think about it the way you would a car battery—if you don’t drive the car for some time, the battery goes flat and you need to jumpstart the car. Rather use it ever so often to ensure this doesn’t happen.
Can I speak a sentence out loud and have it translated? Also, will the translation be read out loud?
Yes, that’s exactly how Vasco translators work. High quality, native-like pronunciation is supported for most languages, but do check our website for a full list of languages supported. Also, many of the Vasco translators are capable of text translations, if that’s what you’re after. Some can even take images of text and translate it by scanning the text.
When translating, I get poor results—the translations aren’t accurate. Why is that?
All Vasco speech translators have a translation accuracy of up to 96%, so if you are getting poor results that’s likely because you aren’t speaking loudly or clearly enough OR you’re using slang or colloquialism. It’s also possible that you’re starting speaking too soon or release the button too early.
Why does the Vasco speech translators need an online connection to work?
It’s because the devices use five online translation engines, as well as an online speech recognition engine, to do the translations. To get as high translation accuracy as possible, we chose this option. As we have servers in five continents and you can connect to mobile networks in 150 different countries with Vasco, you’re pretty covered wherever you go. You can, of course, also connect to any wifi available.
Will the translator automatically connect to a network after crossing a border/arriving at an airport?
Usually, yes. You can also speed it up searching for a mobile network after crossing a border. To do so, just reboot the device.
Are Vasco translators better than Google Translator?
Most of our clients say that Vasco translators are the best speech translators in the world. What distinguishes us from the competition, is the use of five different translation engines (ensuring high-accuracy translations), a user friendly interface and a SIM card that ensures reliable operation almost anywhere in the world (150 countries). Different devices offer different perks, such as Vasco Solid being great for those who take it out in the wilderness, but all of Vasco’s translators are incredibly high-quality translators and used by governments, the military and medical institutions.
Can I connect to a secured WiFi network? Can I type a password if required?
Yes. A padlock icon means that the WiFi network you want to use is secured with a password. If you have the password, tap the name of the network and enter the password. Then, tap “ok” and use the device. If you don’t know the password, contact the network provider.
My Vasco doesn’t connect to local mobile operators when I’m travelling outside of Europe. What should I do?
If you are unable to access the internet after crossing a border, try to restart your translator—simply turn it off and then on again. This will speed up login to the new GSM network.
I clicked on “Restore initial settings”and my Vasco doesn’t work any longer. What should I do?
A factory reset will erase all the settings defined by the manufacturer—these settings are necessary for the proper operation of the device. Therefore, we warn you against performing this action. If, for any reason, you’ve already restored the initial settings, please contact our customer service team for further assistance.
I get a "Network error" and my Vasco doesn't work. What should I do?
First, make sure that internet data roaming is turned on. Depending on your model, open the menu or go to device settings. Find the symbol. Tap and hold the icon to enter the “Cellular network settings” Tap the On/Off switch next to the “Data roaming” to enable internet data services.You can also check if you haven’t accidentally turned the airplane mode on.
How can I download software updates?
If a new version of the software is available, you will see information about it after tapping “Check for updates,” which can be found under… In order to update the device, download and install the application, tap “OK” and reboot the device. If there are no new updates, you will see “No new updates.”
Vasco doesn't connect to my home WiFi network after I type in the password.
If your home network has a security setting in the form of a password, make sure that you have entered the correct password. Remember that the password may be case-sensitive. It should work without a problem if the password is correct, but if for some reason you keep having problems, please contact our customer service team.
It shows on screen that I’m connected to WiFi, but my device doesn't translate words/sentences. What can I do now?
Try to turn the WiFi off and on, or restart the device. Then type in the password for the WiFi again. If it’s still not working after that, please contact our customer service team.
The user menu is set to a language I do not understand. How can I switch it (back) to the original language I was using?
If you accidentally changed the language of your device to one you cannot understand well enough to find the language settings again, please contact our customer service team to help guide you through the process.
When I translate a sentence to a certain language, the translation is not read out loud. Why is that?
First, check the volume level by pressing the “Volume +.” If it is set correctly, make sure that speech translation is available for the chosen language. You find a full list on our website (just click on the sales page for the device you own). If both of these conditions are met and your translator still does not read the translations out loud, please contact our customer service team.
How can I top up the device?
In order to top-up your account just visit http://www.vasco-sim.com. Choose the top-up value you wan, type your device’s number (if you don’t know it, it can be found under settings, as well as in the box the device originally came in), and click “Buy now.” Note that Vasco Mini 2 comes with unlimited data, so no top-up will be required.
Is it safe to restore Vasco to factory settings?
No, it’s not. If you restore your Vasco to factory settings, you will lose its functionalities.
I don’t know how much credit I have. Where can I check the balance?
You can check your balance by tapping “account balance” in the main menu.
What are the charges for outgoing calls?
It depends on which country you are in. The current call rates can be found on the product page on our website, below the “Connectivity” section. Click on the map, or enter the country name to view current rates.
What are the rates for using data?
The rates for data depend on the country you are located in. The current rates can be found on the product page on our website, below the “Connectivity” section. Click on the map or enter the country name to view current rates.
Where can I check the balance?
You can check your balance by tapping “account balance” in the main menu.
Does my translator work in any country?
You can make phone calls in almost all countries. Using data is limited to some 160 countries (you can use WiFi anywhere in the world). You can consult the map embedded on the Vasco Traveler description page for a full list of countries where you can use it for making phone calls, and/or using data.
GPS doesn’t connect or it takes too long to connect. What should I do?
Please ensure that GPS is enabled on your device. Go to your “Device settings.” Select “Location.” Choose the most appropriate option, but note that selecting the “High Accuracy” mode will reduce the time it takes to get an accurate signal.
How can I add new maps to my Vasco Traveler Solid?
If you purchased the World Map with your device, it will be available automatically when you start navigating. However, if you purchased the Vasco Traveler without the World Map you can activate it at any time by making a purchase here. You will receive an activation code that you must enter in the maps and navigation settings. Just click on “Activate product code.”
ORDERS AND PAYMENTS
Where is my invoice?
We’re a forward thinking company and we care about the environment. Because of that we don’t send invoices via mail. Your electronic invoice has been sent to the email address provided when you made your purchase and if you need to, you can print it for your records. If you cannot find it, contact us and we’ll resend it.
I don’t want to pay online. Is there any other way to pay for my purchase?
Yes, you can always call us and pay by credit card, or you can do cash on delivery and pay the courier when you receive the parcel (if that option is available in your country).
Can I order a product over the phone? Can I pay by card over the phone?
Yes, you can call our customer support and place your order over the phone. You can also pay by credit card over the phone.
Can I come and see the product?
Unfortunately, we’re an online shop and we currently have no showroom in the UK. If you live in another country in Europe, please give us a call, or email us, and we’ll provide you with all the details for local shops.
How long will it take to deliver my order?
In the UK, the standard delivery time is three business days. It may take longer if there’s bad weather or road conditions. If you wish to receive your parcel quicker, you can always choose the express delivery option, which usually means you’ll have your order delivered within one business day, depending on your post code (again: unless there’s bad weather or road conditions).
I returned my device. Why have I not received a refund?
It can take up to 14 days from the day we received the item, to refund your purchase (which is in accordance with EU law—directive 2011/83/EU). We are usually able to refund you much quicker, though. However, please note that we are obliged to use the same credit card/bank account that you used for the purchase, so make sure you checked the right card/account.
I want to return the product I bought. Will you refund the postage?
No, we do not refund the postage, only the product and only within 14 days of purchase.
If I return my purchase, will you give me a full refund?
Yes. If you return your purchase within 14 days, you will receive your money back.